Customer Success Special: 6 topics to improve your CS-practices

This evening is for SaaS founders and Customer Success professionals!

Are you looking to improve your customer success strategies and learn from industry leaders? Do you want to engage in meaningful discussions about the latest trends and best practices in Customer Success?

Join us on 29 May 2024 for the Customer Success Edition of the SaaS Pizza Night. During this evening, we will delve into essential topics such as customer health monitoring, success plans, upselling strategies, QBRs, CS tech stacks, and renewal management.  

The program includes a 30-minute presentation about Customer Success practices in SaaS, followed by group discussions on key themes. As an attendee, you’ll hear firsthand experiences and best practices from industry experts, and you can actively participate in the discussions.

As always, the setting is informal, providing a relaxed atmosphere to network and connect with other SaaS founders and Customer Success professionals.

Register now via the button below.

Program Highlights

Customer Health Monitoring: Learn how to track and improve customer health scores effectively.

Customer Success Plans: Discover strategies for creating and implementing comprehensive success plans.

Upselling and Cross-Selling: Explore techniques to identify and execute opportunities within your customer base.

Leveraging QBRs: Understand how to use Quarterly Business Reviews to enhance customer engagement.

CS Tech Stack: Get insights into the best tools and technologies for your Customer Success operations.

Renewal Management: Learn how to manage renewals efficiently and boost customer retention.

Don’t miss out on this opportunity to gain valuable insights and connect with peers in the industry.
We look forward to seeing you there!

Agenda

17:30 – 17:45 – Walk-in
17:45 – 18:30 – Pizza & Networking
18:30 – 19:00 – Opening presentation
19:00 – 19:45 – Group discussions on 6 topics (customer health monitoring, CS plans, up-selling & cross-selling, leveraging QBRs, CS tech stack and renewal management)
19:45 – 20:30 – Wrap-up & drinks

Access policy

This event is open to SaaS founders and people working at SaaS companies.

Are you an investor, consultant, or in another role within or for SaaS companies and want to attend this event? Please send an email to info@welovesaas.io.

We Love SaaS reserves the right to cancel registrations that do not fit the described target audience.

Date: 29 May 2024

Location: 
Gainsight
Singel 118, Amsterdam

Time: 17:30 – 20:30

You are welcome from 17:30. Pizzas and drinks will be available from 17:45. The main program starts at 18:30. We will wrap up around 20:30.

Tickets: € 39 per person (free for members!)